FAQ

Frequently Asked Questions

Everything you need to know about our crystal bracelets, shipping, and care

Products & Quality
Yes! All our crystals are 100% natural and genuine. We source directly from reputable suppliers and each stone is carefully inspected for quality. We never use synthetic or imitation crystals.
You can choose based on the crystal’s metaphysical properties, your birth element, or simply what visually resonates with you. Try our Crystal Oracle for a personalized recommendation based on your birth year and Chinese Five Elements.
Our bracelets are stretchable and designed to fit most wrist sizes comfortably (typically 6-8 inches / 15-20 cm). Each bracelet is made with high-quality elastic cord that maintains its stretch over time.
Crystals have been used for centuries in various traditions for their energetic and metaphysical properties. While we don’t make medical claims, many customers report feeling more balanced, calm, and centered when wearing their crystal bracelets. The experience is personal and unique to each individual.
Shipping & Orders
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. All orders are carefully packaged with protective materials to ensure your crystals arrive safely.
Standard shipping typically takes 7-14 business days for international orders and 3-5 business days for domestic orders. Express shipping options are available at checkout for faster delivery.
We accept PayPal and major credit/debit cards including Visa, Mastercard, and American Express. All payments are processed securely through encrypted connections.
We accept returns within 30 days of delivery. The bracelet must be unworn and in its original condition with all packaging. Please contact us to initiate a return — we’ll guide you through the process.
Care & Use
Avoid exposure to harsh chemicals, perfumes, and prolonged water contact. Remove your bracelet before swimming, showering, or exercising. The elastic cord may weaken over time with excessive water exposure.
We recommend cleansing your crystals under moonlight (especially full moon), using sage or palo santo smoke, or placing them on a selenite plate. Avoid salt water as it can damage certain crystals. Cleanse every 1-2 weeks or whenever you feel the energy needs refreshing.
Absolutely! Many people enjoy stacking multiple crystal bracelets. Different crystals can complement each other’s energies. Trust your intuition — if a combination feels right, it probably is.
Natural crystals are generally color-stable, but prolonged exposure to direct sunlight can fade certain stones (especially amethyst and rose quartz). We recommend storing your bracelet in a cool, dark place when not being worn.

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